Warranties
We are
proud of our products and we believe that the quality is essential to offer an
excellent customer experience. That is why we are working hard to ensure that
every product we sell is of the highest quality possible.
Our commitment to quality begins with the selection of ingredients and
materials used in the fabrication of our products. We only work with reliable
and trustworthy suppliers to guarantee that all our products are made with the
best ingredients available. In addition, we have rigorous quality control
standards at every step of the production to ensure our products meet the
highest standards. We strive to guarantee that every product leaving our
factory strictly complies with our quality standards.
While we work very hard to ensure that our products meet our highest standards
of quality, we acknowledge that defects can occasionally occur. We offer a
guarantee on all our products. We appreciate and value your trust in our
products and we fully commit ourselves to solve any problem you may encounter.
To submit a warranty claim, please complete the form below. We will do our best
to resolve quickly and efficiently your request.
Garant Company warrants to the original end-user-purchaser only of the
accompanying product that such product will be free from defects in material or
workmanship for a limited warranty period to the extent permitted by law. The
warranty period begins on the date of purchase and extends from 90 days to
lifetime as specified. This warranty is offered to the original purchaser only
and is not transferable. In the event of a defect in material or workmanship
during the warranty period, Garant will provide a replacement product at no
charge to the original purchaser, provided that the product is returned to its
original place of purchase and is accompanied by proof of purchase. Damage to
the product due to any cause other than a defect in material or workmanship
including, but not limited to, accident, misuse, abuse or incorrect use, normal
wear, unauthorized repair or alteration, and non-personal use is excluded from
this warranty to the extent permitted by law. This is the only warranty
recognized by Garant. All other warranties, whether legal, expressed or
implied, are void. Garant is not liable for damage of any kind resulting from
the use of its products. Garant’s responsibility is limited solely to product
replacement in accordance with the above terms. The application of this
warranty may vary from province to province in conformity with provincial law.
TO MAKE A WARRANTY CLAIM
- This section applies to customers only.
- If the purchase was made more than 90 days ago, please fill out the claim form below, including proof of purchase and photos of the product.
- Your claim will be processed and you will receive a response within 48 business hours.*
- If the conditions apply, we will request a replacement and send you confirmation.
*In peak season, the response time may exceed 48 hours, we sincerely apologize for this inconvenience.